What do I do if I made a purchase and it did not download?

If you made a purchase and did not receive it, there are a few things to check.First, we suggest checking the link below to make sure you we...

How do I restore my purchases?

Your purchased puzzle packs will not be lost if you had to delete the game or if you have changed devices. In order to restore your purchase...

How do I restore my purchases? (Android)

Your purchased puzzle packs will not be lost if you had to delete the game or if you have changed devices. In order to restore your purchase...

Can I transfer in-app purchases to Jigsaw Puzzle Pro?

Jigsaw Puzzle Pro and Jigsaw Puzzle Free are 2 separate applications in the iTunes App Store. Apple also treats these as 2 separate apps and...

Will I have to put my credit card info into the app to make in-app purchases?

No. All the information MobilityWare needs for in-app purchases is already linked to your iTunes or Google Play account. The only step neede...

What do I do if I forgot my password?

Your password for making purchases in the game are managed by Apple iTunes. Below is Apple's support article on how to reset your password i...

Can I purchase puzzles or Coins for someone else?

The app does not currently support gifting puzzle packs or Coins to another player.However, you can buy an iTunes or Google Play gift certif...

What do I do if I forgot my Apple ID?

Your account for making purchases in the game is managed by Apple iTunes. Below is Apple's support article on how to retrieve your Apple ID ...

How are Coins used?

Players can use Coins to buy select puzzle packs. While most puzzle packs can only be purchased directly, a limited time set of packs is tem...

What is Jigsaw Premium?

Jigsaw Premium is the ad-free upgrade of the free Jigsaw app. Players who purchased the Pro version of the app already have this upgrade. ...

How do I upgrade to Jigsaw Premium?

You can remove the advertisements in the game by choosing to Upgrade the current game. This upgrade includes perks such as creating your own...

I was charged for coins I did not purchase

If you feel that you were charged incorrectly, you will need to contact Apple iTunes or Google Play and have them credit your account. We do...

Where can I purchase packs with Coins?

Where can I purchase packs with Coins?The section of the store with packs available for credits will have "SALE" in the title. This section ...

Does Jigsaw offer a subscription?

The standard version of Jigsaw is not subscription based.We do offer a version within the Apple Arcade selection which includes all paid con...