What do I do if I have puzzle pieces missing?

All of your puzzles pieces should be available to complete the puzzle, but some might be hard to see. When you start a game there are pieces...

How do I use the Game Table feature? (iPad Only)

You can assemble your puzzles on a full-sized table. Visit "Settings" > Game Table Settings to adjust your preference.Note: Ful...

Can I delete backgrounds?

Currently, there is no way to delete the Backgrounds found within the game. However, there are different options if you'd prefer to change y...

How do I take a screenshot on my Apple iOS device? (iOS)

You can capture the screen of your iOS device by simultaneously pressing the Sleep/Wake button & down Volume button.Your device's screen...

Why does my game automatically update? (iOS)

MobilityWare does not have the ability, or permissions, to make force updates to your game or device. This is something that may have previo...

Why can't I play in landscape orientation?

Landscape is currently only supported for tablets and not phones. If you are playing on an iPhone you cannot rotate into landscape at this t...

What do I do if my game is crashing or freezing?

First, make sure you are on the latest game version and OS update for your device. Go to the Device Settings > Applications > Manage ...

I am told I have no internet connection. How can I fix this?

Our daily puzzles and puzzle store are features which do require an internet connection. If you run into an issue where the game is stating ...

Can I download this game on my computer?

MobilityWare is focused on delivering entertaining, high-quality applications on the world's most popular mobile platforms. At this time, we...

How do I force close the game?

Force closing can be one of the most helpful troubleshooting steps if you're experiencing issues with your device. It allows you to restart ...

Why isn't my sound working? (iOS)

Several factors can affect what sounds you hear from your device. The various settings that control gameplay sound are outlined below. With ...

Why isn't my sound working? (Android)

Several factors can affect what sounds you hear on your device. The various settings that control gameplay sound are outlined below. With mo...

How do I select the language for the game?

The language set on the device determines the default language in our game. If the language has somehow been changed, you will need to go to...

Does this game use my cellular data?

Some of our game features do require an Internet connection. You can play our games while connected to WIFI or your cellular data service. &...

How do I turn on automatic updates for this game on an Android device?

Turning on automatic updates is the best way to ensure you have the most up-to-date application version on your device. Unfortunately, Mobil...

How do I take a screenshot on my Android device?

Please follow these steps to take a screenshot:Open the screen that you want to capture.Press and hold the power and volume down buttons at ...

Can I play a particular puzzle more than once?

You can always replay puzzles from your purchased or free puzzle packs. Just go to your My Puzzles section, then tap into whichever pack you...

How do I transfer my data to a new device?

In order to transfer your info from one device to the other, you'll want to link your Facebook to the old app on the old device before linki...

How do I transfer my data to a new device?

In order to transfer your info from one device to the other, you'll want to link your Facebook to the old app on the old device before linki...

What happens if I uninstall the app?

We typically do not recommend that you uninstall the application.If you choose to uninstall the application, this can cause in-game data (Pu...