Starting on 12/01/2022, Jigsaw will no longer be supporting Android 5 or below.

Devices which operate on Android 5 or below will no longer be able to update the game past 2022.10.0

Players who continue to play on Android 5 or below may encounter issues with the game and its core features.

Due to technical limitations, Customer Support will be unable to assist players who are not on Android 6 or above.

Any previous purchases made are tied to the Google Play account used to make the purchase and should transfer to a new device provided the same login is used.

Puzzles in progress, completed puzzles, and other app progress should be able to be backed up via Android's backup methods.

As always if Customer Support can answer any further questions please feel free to reach out.