What should I know before contacting support?

We take pride in communicating with the people who play our games. Your questions are always welcome, your suggestions are valuable, and we ...

How do I take a screenshot on my Apple iOS device? (iOS)

You can capture the screen of your iOS device by simultaneously pressing the Sleep/Wake button & down Volume button.Your device's screen...

Will uninstalling the app fix my issue?

We typically do not recommend uninstalling the application before trying other troubleshooting steps. If you choose to uninstall the appli...

Why isn't my sound working? (iOS)

Several factors can affect what sounds you hear from your device. The various settings that control gameplay sound are outlined below. With ...

What do I do if my game is crashing or freezing?

There are a variety of reasons that could make a mobile application freeze or crash. Many times, this can occur when a version of a game con...