There are a variety of reasons that could make a mobile application freeze or crash. Many times, this can occur when a version of a game conflicts with a specific version of the operating system.
If your application freezes or crashes, then there are a number of steps that we advise you to follow. First, ensure that you have installed the latest version of your device's Operating System. Next, force close all open applications through your device's Multitasking Menu.
As a final step, restart your device and then relaunch the game. Open the application and see if that corrects the problem. A restart will typically clear memory issues on the device and immediately fix the issue.
Following these steps should resolve most application freezing and crashing problems. If not, please Contact Us so that our Support team can further assist you!