General & Troubleshooting
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How do I make the cards bigger and easier to see?
Although the size of the game will always be limited to the device there are some things that can be done to help make the most of limited s...
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How do I add or change my nickname?
Please be aware that Game Center and Google Play are not MobilityWare applications. Please follow the instructions below to log into Game Ce...
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Can I download this game on my computer?
MobilityWare is focused on delivering entertaining, high-quality applications on the world's most popular mobile platforms. At this time, we...
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How do I force close the game?
Force closing can be one of the most helpful troubleshooting steps if you're experiencing issues with your device. It allows you to restart ...
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Will uninstalling the app fix my issue?
We typically do not recommend uninstalling the application before trying other troubleshooting steps. If you choose to uninstall the appli...
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Why isn't my sound working? (iOS)
Several factors can affect what sounds you hear from your device. The various settings that control gameplay sound are outlined below. With ...
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Why isn't my sound working? (Android)
Several factors can affect what sounds you hear on your device. The various settings that control gameplay sound are outlined below. With mo...
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My old nickname doesn't show. How do I reset my nickname?
The current naming system in place for our apps does not allow users to reset their nickname. This is due to it being a simple system that i...
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I'm told that I don't have an internet connection. How do I fix this?
Our Daily Challenges, Winning Deals, and Leaderboards are features which require an internet connection. If you run into an issue where the...
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How do I select the language for the game?
The language set on the device determines the default language in our game. If the language has somehow been changed, you will need to go to...
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Does this game use my cellular data?
Some of our game features do require an Internet connection. You can play our games while connected to WIFI or your cellular data service. &...
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How do I turn on automatic updates for this game on an Android device?
Turning on automatic updates is the best way to ensure you have the most up-to-date application version on your device. Unfortunately, Mobil...
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How do I take a screenshot on my Android device?
Please follow these steps to take a screenshot:Open the screen that you want to capture.Press and hold the power and volume down buttons at ...
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I am told I have no internet connection. How can I fix this?
First, make sure you are on the latest game version and OS update for your device. Update to the latest game and OS to get the fixes for mem...
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I am still seeing advertisement even after I paid to remove them.
The free and the paid version of Spider Solitaire are separate applications. You can have both of them installed on your device at the same...
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I don't like the advertising in the game. Can I turn them off?
Advertising is how we support the development and delivery of the free version of Spider. If you prefer to play our game without ads, we a...
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Why does my game automatically update? (iOS)
MobilityWare does not have the ability, or permissions, to make force updates to your game or device. This is something that may have previo...
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How do I take a screenshot on my Apple iOS device? (iOS)
You can capture the screen of your iOS device by simultaneously pressing the Sleep/Wake button & down Volume button.Your device's screen...
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What do I do if my game is crashing or freezing?
First, make sure you are on the latest game version and OS update for your device. Go to the Device Settings > Applications > Manage ...
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How do I exit the game? (Android)
To exit the game, you can tap the home. If you do not have a physical button and use a soft toolbar, you'll want to swipe up from the bottom...
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I don't like advertising. Can I turn off the ads?
Please consider that all of our games are free to download, play and enjoy! Advertising revenue allows our development studio to continue de...
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Why aren't my levels/titles updating when I reach the next level?
If your level/title is not updating once a new one has been earned, try the following:Open the game. Tap on the Play icon (which looks like ...
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How do I restore the app icon? (Android)
To restore a missing app icon on an Android device, you can try these steps: Check the app drawer Look for the app in the app drawer an...
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How do I restore the app icon? (iOS)
To restore an app icon on an iOS device, you can unhide the app from the app library: Swipe left on the Home Screen to access the App Librar...
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