We are aware of a recent software update for iPad devices (iPadOS 17.7.7) that may cause some players to experience loss of game progress, sometimes repeatedly when exiting and returning to the game.
Apple has released an update to version 17.7.8, for iPads, that should resolve this issue.
You can update your device by following the below steps:
- Go to Settings > General
- Tap "Software Update"
- Select "Update Now"